Frequently Asked Questions

Book at least 12 hours before pickup to guarantee your vehicle class. Same-day bookings are accepted at any hour, subject to availability: the online form takes bookings at least 3 hours ahead, and for anything sooner call our 24/7 line on +44 7471 282859.

We track your flight in real time and adjust your pickup automatically. You also get 60 minutes of free waiting on airport arrivals, so your driver will be there when you land.

Yes. The fare you are quoted is the fare you pay, inclusive of airport fees, parking, tolls and VAT. No meters, no surge pricing, no hidden extras.

On a meet and greet transfer the driver waits inside the arrivals hall with a name board and helps with luggage to the car; the car park fee is included. On a standard pickup the driver calls or texts you after landing with the bay number at the terminal's designated pickup point.

Yes. Amending or cancelling is free up to 24 hours before pickup. Between 24 and 2 hours before pickup half the fare is refunded, and inside 2 hours nothing is. Call our 24/7 team or manage it from your confirmation. A larger vehicle or a longer route is re-priced, and the difference is quoted before it is confirmed.

A Taxiqo transfer from Heathrow to Central London costs £80 in a saloon for up to 4 passengers and 2 large cases. The journey covers about 15 miles and takes 45 to 70 minutes depending on traffic. The price is fixed before travel and includes the airport charge, tolls and VAT. Fares in every vehicle class are on the Heathrow to central London taxi page.

A saloon carries 4 passengers and 2 large cases; an estate carries 4 passengers and 4 large cases; a Mercedes E-Class or S-Class carries 3 passengers and 2 large cases; a Range Rover carries 4 passengers and 3 large cases; a Mercedes V-Class (MPV) carries 6 passengers and 6 large cases; an 8 seater carries 8 passengers and 8 large cases; a 16 seater minibus carries 16 passengers and 16 cases. Count pushchairs, ski bags and golf clubs as large cases when choosing. Compare every vehicle class.

Yes. The quoted fare includes the airport drop-off charge, car park fees, road tolls, the congestion charge, ULEZ and VAT. No charge is added after the journey.

Yes. Airport-to-airport transfers are available between all six London airports. Heathrow to Gatwick costs £95 in a saloon and takes 75 to 110 minutes over roughly 45 miles; see the Heathrow to Gatwick taxi transfer page for every class.